Phone lines are open from 8:30 each morning (Mon-Fri) to book a phone consultation with a GP. These are subject to capacity and once full, only emergency calls will be taken. 

Repeat prescriptions

Repeat prescriptions can be ordered in the following ways and are only available 48 working hours after ordering. Please be mindful of bank holidays and exceptional closures.

• Leave a message on our repeat line: 02890563397 Press option 2 The repeat line is open Mon-Friday 8am-8pm.
• E-mail your request to Prescriptions.Z00001@gp.hscni.net *only requests for prescriptions can be accepted this way*

• After registering at reception for the online prescriptions service, online.
  Patients who registered for online prescriptions after 21st July 2016 and patients who have been
  migrated to the new system should order online prescriptions from patient services online.
  Patients who registered for online prescriptions before 21st July 2016 will need to re-register for
  online prescribing after collecting a form from reception.

  *We are aware there are ongoing problems with Vision online and we do apologise for any inconvenience.*

When leaving in a prescription request please leave the following details:

1. Name
2. Date of Birth
3. First line of your address
4. Medication required, medicines must be listed using their correct names and not by their description, i.e. blue inhaler must be listed as salbutamol inhaler or blood pressure tablet as amlodipine etc. Requests will not be done if not ordered in the correct way to avoid any error.

Why does the Dr want to speak to me regarding my medication?

Patients on repeat medication may be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.

Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Why was the item I ordered not left by the GP?

When ordering an acute item (an item that does not appear on your repeat list of medication) the doctor may not issue it without speaking to you first. Please be aware of this when placing an order. You will not be contacted by a member of staff if your request cannot be fulfilled.

Why can I not get a particular bath or shower preparation prescribed?

The NHS will be asking doctors to stop or greatly reduce the prescribing of some
treatments. This is because the treatments are:
• Not as safe as other treatments OR
• Not as good (effective) as other treatments OR
• More expensive than other treatments that do the same thing.
See this guide:
Bath and shower preparations guide